We provide diagnostic testing services, not physical goods. Once a sample is collected and processing begins, the test consumes lab reagents, equipment time, and professional review — the same as a consultation, and unlike a product that can be returned unopened. This policy is written with that difference in mind, and should be read alongside our Terms & Conditions.
You may cancel or reschedule a booking at no cost any time before your sample is collected — message us on WhatsApp or call the lab. If you had prepaid for a home collection visit or package, the full amount is refunded when cancelled before collection.
This applies whether the sample was collected at home or in-clinic. If you no longer want the results, you may still request that we do not release or forward the report further, but the testing charge itself is not refundable.
If a test was performed incorrectly due to a documented lab error (for example, the wrong test was run, or a sample was mishandled on our end), we will re-run the correct test at no additional charge, or refund the specific test charge, at your choice. Report delays caused by equipment issues or unusually high patient volume do not themselves qualify for a refund, but we will keep you informed and prioritise your report.
For multi-test health checkup packages (see our Packages page), the same rule applies per sample draw: cancelling before your blood draw or sample collection is fully refundable; once collection has started, the package charge is non-refundable even if you decide partway through that you no longer want every test in the panel, since multiple tests are often run from the same draw.
If our staff arrive for a scheduled home collection and you are unavailable, unreachable, or decline the visit without prior cancellation, we reserve the right to charge a visit fee to cover staff time and travel, separate from any test charge (since no sample was collected, no test charge applies). We'll always confirm this with you directly rather than charge silently.
Eligible refunds are processed back to the original payment method (cash refund at the lab, or reversal to the original UPI/payment source) within a reasonable period after the refund is approved — typically within 7 working days. We do not currently process payments online through this website, so all refunds are handled directly with our front desk or over WhatsApp.
If you believe you're owed a refund under this policy, contact us with your name, the date of your visit, and the test or package booked:
Dr. Palak Shah
Dr. Palak Shah Diagnostic Centre
1st Floor, S2 Complex, opp. S.T. Bus Depot, above Optic House, Gayatri Society, Lunawada, Gujarat 389230, India
Phone: 98256 38041 · WhatsApp
Email: info@drpalakshahdiagnosticcentre.com
Unresolved disputes are subject to the governing law and jurisdiction clause in our Terms & Conditions.
